When I was in class XI, one of my teachers said, “Suppose you are served all your favourite food items in a plate, but there is some garbage stuck in the plate. Will you eat from the plate?” I realized the true meaning of his statement when I got into E-Learning industry and came to know about Quality Assurance/Testing.

Quality is perhaps the most important aspect of E-Learning. The only way we can assure quality is through proper testing.

What is QA/Testing in E-Learning?

As the name suggests, testing refers to reviewing the E-Learning module to identify any bug or improvement area. Usually, there is a dedicated team that does the testing. Testing in E-Learning serves as the last check gate before the product is delivered to the client.

What is tested?

Testing experts at HexaLearn opine that testing E-Learning courses should be done in a manner that rules out the possibility of any bug, be it content, media or functionality.

• Content testing:

  Testers at HexaLearn make sure that the client’s content is accurately captured in the module, and is free from any language or grammatical error.

• Media testing:

  Media plays a vital role in the effectiveness of E-Learning, and so is testing of media. Testers at HexaLearn ensure that proper branding guidelines have been followed, the media style suits the target audience, course real estate is properly managed, and graphic elements enhance the content and keep the learner engaged.

• Functionality testing:

  Functionality plays a key role in user experience and learning effectiveness. Experts at HexaLearn say that any functionality issue in an E-Learning module is a showstopper and hampers the learning. For example, if you are not able to navigate, or a wrong pop up window opens when you click a button, it hampers the learning. Functionality testing in E-Learning is thus a make or break activity.

User Acceptance Testing (UAT):

The foremost function of this testing is to validate the end-to-end E-Learning course. As the name suggests, it is used to certify that a particular E-Learning module is ready to be released to the target audience. Sometimes, a small group of target audience performs the UAT. UAT is not performed to check whether the module is running, but to make sure that the final product is acceptable by the end user and is fit for use. UAT is carried out in a separate testing environment.

Benefits of testing in E-Learning:

Testing has many benefits, such as:

• It ensures an error-free product.
• It ensures clients get what they paid for and builds a sense of trust.
• It establishes the credibility of the development team.
• It shows the improvement areas.
• It saves lots of time by showing defect trends and thereby helping in process improvement to make sure these defects are avoided in the next project.

Testing at HexaLearn:

The testing processes adopted at HexaLearn are mature, time-tested, follows industry-standard, and are proven to work. From the commencement of a project to functional testing to deployment, every phase of E-Learning testing lifecycle is well-defined and strictly followed.

Conclusion:

In a nutshell, does it work? Test empowers us to answer the question confidently.

Most of our clients believe that we should have gotten into an agreement long time back. More the number of years of work relationship….more the achievements & profitability. It’s our clients who certainly are put in a winning position…Every time! When we get started on any work, we focus on the quality of deliverable…and on-time/on-budget delivery.

We don’t differentiate clients on the basis of the size or scope of work or the volume of work. We treat every project equally and we give the very best! Many would say, such emotions would be in direct conflict with the profitability parameter of business. But the reality for us is – we give a damn to such thoughts! Revenue wise – we may not be achieving as others are but Relationship wise – we are a far ahead of others!!! We value each client, the work we do…and we work towards building a great long-term relationship! That’s what matters to us at HexaLearn and that’s our work culture. When you have that kind of culture, you would seldom go wrong and would seldom lose a client. That’s a proven fact at HexaLearn. Values & principles are our foundation stone and we have build a very robust edifice over it.

Look at our punch line…”partnering growth”…what does it signify? Very simple – it signifies the importance assigned to growing the client side business by offering great services at a very competitive price. So we at HexaLearn have all the ammunitions – to put you in a winning spot!

At Hexalearn, our key differentiating factor is – we ONLY DO projects that we are good at…without EVER revising the terms & conditions of the agreement in the due process. We have heard numerous experiences from clients & prospects – how they have been misled & duped by vendors. And it’s truly scary.

Hexalearn’s approach towards acquiring client/business is very simple & extremely effective. Here is how it goes…

• We hear out the requirements & confirm whether or not we can deliver per the requirements
• If we confirm then we sign the NDA (Non Disclosure Agreement)…without which we don’t exchange any documents or start any work
• Once the NDA is signed, we document the requirements (in case not received from client)…share the estimates (primarily effort & cost)…get those documents signed off…and then start work
• Share status updates frequently…we don’t wait for our clients to ask for updates
• Capture actual effort, share it with client and raise invoices as agreed upon during agreement.

During the course of work – we make sure we work as an extension of the client team, share anything/everything (good or bad) that could possibly impact the project, & take pro-active steps to implement improvements and/or creative elements wherever possible (obviously after discussing the details with the client & by seeking permission to implement).

And not to forget, our engagement models are very unique & accommodating. It makes the collaboration all the more better & transparent.

Now think, why shouldn’t we have our clients confidence. Because of that confidence, Hexalearn has achieved a record 99% repeat business year over year.